Support

If you need us, email us. A real person reads every message.

What can we help with?

General support

Something not working in the app? A trip won't save? A postcard didn't publish? Send us the details:

• What you were trying to do
• What happened instead
• Your iPhone model + iOS version, if you know them
• The version of Zups (Settings → About → Version)
• Screenshots if it helps

Write to jameszupa@zupstravel.com.

Bookings and travel

Zups helps you plan and hands off to booking partners for the actual reservation. If your issue is with a booking you made — a flight, hotel, hostel, ferry, tour, transit — please contact the partner you booked with. They hold your reservation, they process payments, and they handle changes and refunds. Zups can't intervene in a partner transaction.

If you're not sure who to contact, email us and we'll help you figure out where to go.

Privacy and data requests

Want to know what data we have about you, correct something, delete something specific, or exercise your GDPR/CCPA rights? Email jameszupa@zupstravel.com from the email associated with your Zups account (or your Apple-relay email) and briefly describe what you need.

Full detail: Privacy Policy.

Delete your account

The fastest way is inside the app:

Settings → Danger Zone → Delete Account → confirm twice.

If you can't get into the app — for example if you lost your Apple ID — email jameszupa@zupstravel.com from the email associated with your account and we'll process it manually. You do not need to email us for a normal in-app deletion — it works.

Full detail: Manage Your Data.

Reporting content or safety concerns

If you see something in a Community that violates our Terms — harassment, hate, sexually explicit content, threats, spam, impersonation, or intellectual-property violations — you can report it directly from the postcard in the app. Any user can report; three distinct reports on the same postcard automatically hide it pending review.

For urgent safety issues, or anything you'd rather flag privately, email jameszupa@zupstravel.com with "URGENT" in the subject. If you or someone else is in immediate danger, contact local emergency services first.

Copyright / DMCA

If you believe content on Zups infringes your copyright, email jameszupa@zupstravel.com with:

• What content you're reporting (Community name, postcard details, or a description)
• The original work you own and how it was used without permission
• Your contact information
• A statement that you have a good-faith belief the use is not authorized
• Your electronic signature

Business, press, and partnerships

For anything else — partnership questions, press, feedback on where Zups is going — email jameszupa@zupstravel.com.

Operator

Zups is operated by James Zupa. Public contact is the email above.