Manage Your Data

The practical how-to for the rights described in our Privacy Policy.

Delete your account

You can delete your Zups account directly in the app:

Settings → Danger Zone → Delete Account → confirm twice.

You do not need to email us. This path completes a real, hard delete: your profile, trips, postcards, journal entries, saved trips, follows, group memberships, blocks, reports, and every file you uploaded (profile photo, postcard photos, trip images and videos) are removed. We also attempt to revoke Apple's sign-in authorization so a later Sign in with Apple creates a fresh account instead of reviving the old one.

For what we retain in a form no longer associated with your account (booking-handoff and click records used for aggregate analytics and partner attribution), see our Privacy Policy → Deleting your account.

If you can't reach the in-app deletion — for example because you lost access to your Apple ID — email jameszupa@zupstravel.com from the email tied to your account (or your Apple-relay email) and we'll process it manually.

Edit or correct your profile

All of your profile — username, bio, profile photo, home city, home airport, number of travelers, passport country — is editable in the app:

Profile → Edit Profile, or Settings → Home Airport.

What data does Zups have about me?

The categories are listed in our Privacy Policy. If you want the specific rows tied to your account exported, email jameszupa@zupstravel.com from the email tied to your account and ask for an access/export. We'll respond within a reasonable time (target: within 30 days) with what we have.

Correct something specific

If a specific piece of information about you is wrong and you can't fix it in the app, email us with what needs correcting and we'll update it.

Restrict or object to processing

If you're in the EU/UK and you want us to stop processing a specific category of data — for example, product-interaction events — email us and we'll work through it with you. Note: some processing is necessary to run the app (for example, we can't run your account without your account row).

Portability

If you want your account data in a portable format (JSON), ask us in an email and we'll put a copy together for you.

Privacy choices — what's not automatic

• Zups does not ship third-party advertising SDKs, so there is no cross-app tracking to opt out of inside the app.
• Zups does not collect precise device location, so there is no location-sharing to disable inside the app.
• Every Zups account is private by default and is enforced by Zups' backend access rules. Your postcards and profile are not visible to other Zups users on any public feed or search surface. Zups does not currently expose a public/private toggle in Settings.
• If you don't want first-party product-interaction events collected at all, email us and we'll pause it for your account.

Time to respond

We aim to respond to data requests promptly. If you're exercising a legal right under GDPR or CCPA/CPRA, we'll respond within the timeframes those laws require (typically 30 days for GDPR; 45 days for CCPA, extendable).

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